Refund policy

Return Policy:

Thank you for shopping with Deer & Oak. We strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return policy, subject to the following terms:

Returns Accepted:

• Returns are accepted within 30 days from the date of purchase.
• Items must be in new, unused, and resalable condition, with all original packaging and tags attached.

Free Return Shipping:

• We understand that circumstances may arise, and to make your return process as convenient as possible, we offer free return shipping. Please contact our customer service team to initiate the return process and receive a prepaid return label.

No Restocking Fee:

• We believe in transparency and fairness. Therefore, we do not charge any restocking fees for returned items.

Exclusions:

• Final sale items are not eligible for return. Please carefully review your order before making a purchase if the item is marked as "final sale."

How to Initiate a Return:

1. Contact our customer service team at info@deerandoak.co.uk / +44 1474327285 to obtain a Return Authorization (RA) number.
2. Pack the item securely with the original packaging and include all accessories and documentation.
3. Affix the provided prepaid return label to the package.
4. You may either deliver the package to our designated carrier's office or arrange for a scheduled pickup.

Refund Process:

• Once we receive and inspect the returned item, we will process your refund within 3 business days.
• Refunds will be issued to the original payment method.

Contact Us:

• If you have any questions or need further assistance, please contact our customer service team at info@deerandoak.co.uk / +44 1474327285.

This Return Policy is subject to change without notice. Please check our website for the most up-to-date information.